Quick Exit X

Our Process and Your Rights

Our Services

You have the RIGHT to:

  • have any information you provide remain confidential and your privacy respected;
  • have access to all information about them ROSS holds;
  • be treated with respect, dignity, consideration and compassion;
  • to receive support services free of discrimination on the basis of race, gender, colour, ethnicity, national origin, religion, age, class, sexual orientation, physical and/or mental ability;
  • receive services in an environment that is safe from physical, sexual and emotional harassment, bullying, abuse and violence;
  • receive information about the service, including what service Clients can expect, Complaints Procedures and Service guidelines.
  • be informed about what is happening at all times and be involved in making decisions about the support received;
  • refuse a service without prejudicing their future access to the service;
  • have information explained in a form that can be understood including having access to an interpreter if required;
  • make their own decisions; 
  • refuse a service without prejudicing their future access to the service;
  • be given reasons if Clients are refused a particular service;
  • provide feedback on the service they receive.

You have the RESPONSIBILITY to:

  • respect the rights of others, including their right to confidentiality and privacy, by not telling anyone outside the Service the names or details of workers or other Clients;
  • not to present to the Service under the influence of drugs and/or alcohol;
  • take responsibility for their own decisions.
  • respect the property of others;
  • follow the guidelines of operations of the Service;
  • follow the Procedures of the Service to ensure the Service is a safe place to be, including social distancing, hand hygiene and cough etiquette;
  • help to keep the environment clean;
  • refrain from any type of violence towards others (workers or clients) including physical, emotional, and sexual or verbal abuse;
  • refrain from racial, sexual, homophobic or any other forms of harassment or abuse;
  • inform Staff of support needs;
  • inform Staff if they are not happy with the services they are receiving or the way in which they are provided.
  • to make and keep appointments to the best of your ability or if possible, to phone to cancel or change an appointment time;
  • take responsibility for children in their care.